Byron Employment

Byron Employment. Over 145,805 Jobs Australia Wide.

Delivery Method

  • Classroom
  • Price: $1950.00

Course Overview

Certificate III in Customer Contact is designed to provide a structured approach to facilitate the development of call centre skills for people who wish to develop their career in the customer contact Industry.

The qualification is designed for people who work in a customer contact environment. The following benefits apply:

  • Improved level of customer service as CSR's are taught key communication techniques to
    provide a greater service level and first call resolution skills.
  • A greater awareness of customer’s needs and selling techniques, with an emphasis on
    relationship building to build revenue.
  • Provide an insight into team leadership issues and mechanisms that will foster career path
    planning.

Duration

12 months

Delivery Method

Classroom

What do I need to do to Complete all the Competencies?

You will need to participate in all group activities and demonstrate application of knowledge by finishing all assessments. While most participants will achieve acquire competency via assessments, Recognition of Prior Learning (RPL) may be applied for.

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