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  • Books / Manuals

Benchmarking has been around for a long time. It became popular in the late 1980s when organisations using the process demonstrated its benefits by achieving significant breakthroughs in performance.

Benchmarking is based on a philosophy of continuous improvement, where everyone is encouraged to improve the way things are done. It provides a systematic way of studying business practices and learning from other organisations.

Benchmarking can be internal (i.e. within the organisation) or external (within the same or different industries, with competitors or non-competitors). The main reasons why organisations undertake benchmarking are t

  • Gain a better understanding of processes
  • Become aware of best practices
  • Better meet the needs of customers
  • Improve performance and become more competitive

    Process benchmarking is the focus of this booklet. It involves benchmarking a process (i.e. a set of linked activities or tasks) with another organisation that has a similar process.

    The Benchmarking Skill Builder covers:
    1. Measure - discussing the fundamentals of benchmarking
    2. Match - using the right people to benchmark the right process
    3. Model - deciding the goals and mapping the process
    4. Manage - using your 'benchmark partner' to determine best practice comparisons
    5. Maintain - action planning the results to strive for
    6. Monitor - ensuring performance targets and strategies to meet them are on track

    What are Skill Builders?
    These short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 40 titles. Skill Builders are 12 page black and white booklets printed on 140gsm paper and hole-punched for easy insertion into a 3-ring binder. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.

    What can Skill Builders be used for?
  • Staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic
  • Pre-course work (to provide a brief and practical introduction to a topic)
  • One-on-one or group coaching
  • Self development
  • Any other situation where a practical best practice process is required and time is limited.
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    Product Cost

    $12.95 per book

    Domestic Postage Rates

    Total order value is $17.95 plus relevant postage value below:

    $1 - $200 = $9.50

    $201 - $499 = $13.50

    $500 - $999 = $17.50

    Over $1000 = free

    Standard delivery is via Express Post within 5 days of order, and priority shipment (within 24 hours, or end of next business day) incurs an additional $9.50 to each total for priority shipment.

    International Postage Rates

    Exact cost of shipment via air mail plus $10 handling. Customer can request quotes for alternative shipping method, including international courier such as FedEx, which we will happily provide.

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