Meet and exceed customer expectations with the Course-in Creating Total Customer Service. This course provides comprehensive training in customer service, from meeting and greeting, building relationships to addressing customer concerns and solving problems. This course is ideal for customer service advisors, with limited experience who want to revive, develop and improve their skills. It is also for those who want to move into customer service.
BSBCMN216A Create customer relationship & BSBCMN217A Process customer feedback