- Price: $495.00
A short course for supervisors, team leaders and frontline managers
Through expert facilitation by experienced professionals you will learn about your company, your boss and your role. Most importantly you will learn how to approach your internal and external customers differently. It teaches you practical skills and tips that can be implemented back at work immediately. The course specifies the outcomes required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation and the customer.
If you like to choose quality over price, is for you.
Employees and managers play key roles in managing customer service. They play an important part in managing the performance of people who report to them directly. They must also monitor and ensure a high standard of internal and external customer service. This includes interdepartmental relationships and measuring satisfaction.
Frontline managers are involved in ensuring that products and services are delivered and maintained to standards agreed by the organisation and the customer. They work within the context of the organisation’s policies and practices as well as legislation, conventions and codes of practice.
1 day (9am-4pm)
There will be a maximum of 12 participants
Morning and afternoon tea, all materials including handouts, workbooks and all your training resources. Every student receives a Certificate of Attendance.
Your facilitator will be any one of Ninive Badilescu, Sheona Beach or Sheryl England.
Frontline Management Accreditation and Articulation
Should you choose to successfully complete a short project at the conclusion of this workshop, you will receive a Statement of Attainment for either of the units below. This will be credited towards a Nationally Recognised Qualification in Business (Frontline Management).
This workshop maps to the following Frontline Management Units:
- BSBCMN410A Coordinate implementation of customer service strategies
- BSBFLM507B Manage quality customer service
These units are units from the Certificate IV in Business (Frontline Management) and the Diploma of Business (Frontline Management). For more information regarding these Frontline Management units please download and read Corelink's Frontline Management Course Information Kit (above).
- Advise on customer service needs
- Support implementation of customer service strategies
- Evaluate and report on customer service
- Plan to meet internal and external customer requirements
- Enqure delivery of quality products and/or services
- Monitor, adjust and review customer service