Byron Employment

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Delivery Method

  • Online

Course Overview

The Process customer feedback (BSBCMN217A) short course covers the knowledge and skills required when receiving feedback from customers, generally within a single customer encounter. Feedback may be either positive or negative, or a combination of both. When handled appropriately, it could contribute to the development and maintenance of a long-term, productive relationship with customers. 

This short course has been created for those who have regular contact with customers, internal or external, and who provide routine, well-defined services/products to the customer; or who is a production worker providing a limited range of services/products to internal customers.

Subjects Covered

Process customer feedback

Course Outcomes

Upon successful completion  you will receive a nationally recognized statement of attainment.

Pre Requisites

Sufficient literacy, numeracy and computer skills to complete the course. Access to an internet connection and computer

Course Duration

20 hours - 3 months online access

 

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