The Process customer feedback (BSBCMN217A) short course covers the knowledge and skills required when receiving feedback from customers, generally within a single customer encounter. Feedback may be either positive or negative, or a combination of both. When handled appropriately, it could contribute to the development and maintenance of a long-term, productive relationship with customers.
This short course has been created for those who have regular contact with customers, internal or external, and who provide routine, well-defined services/products to the customer; or who is a production worker providing a limited range of services/products to internal customers.
Process customer feedback