Byron Employment

Byron Employment. Over 71,631 Jobs Australia Wide.

Delivery Method

  • Classroom
  • Price: $495.00

Course Overview

This one day workshop is for any employee who deals with the public or who serves those who do deal with the public. Customer service skills can increase your value to your company and advance your career at the same time.

Delivery

Classroom

Duration

1 day

Locations

  • Public Schedule - Sydney
  • Group Bookings - All States and Territories across Australia

Target Audience

Everyone in your organization, whether they are externally or internally focused needs to understand the value of customer service and its importance in making your business profitable.

Course Content

  • Defining Customer Service
  • Meeting Expectations
  • Setting Goals & Targets
  • Communication Skills for Excellent Customer Service
  • Fundamental Techniques for Handling People
  • Tools for Dealing with Difficult People
  • The Problem Solving Process
  • Seven Steps to Customer Problem Solving
  • Resolving Conflict
  • Service Pride is a Team Effort
  • A Personal Action Plan

Lunch

Lunch is provided for students for the duration of this course.

CLICK HERE TO BOOK THIS COURSE NOW!

WANT MORE INFORMATION?
CALL NOW ON 1 300 667 814
CLICK ON THIS LINK TO ENQUIRE!

CLICK HERE TO
BOOK THIS COURSE NOW!
WANT MORE INFO?
CALL 1 300 667 814 OR
CLICK HERE TO ENQUIRE

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