Byron Employment

Byron Employment. Over 71,667 Jobs Australia Wide.

Delivery Method

  • Online
  • Price: $135.00

Assessment Overview

Profiles Call Centre Survey™ can assist you in identifying and hiring employees who fit the "call centre culture". The survey can tell you if employees or job applicants have an understanding of sales principles as well as the behavioural traits to indicate whether they are well suited for work in a call centre.

The Call Centre Survey™ helps you select employees who perform effectively and efficiently by measuring two distinct qualities:

  • Skills
    In the Call Centre Survey™, the Knowledge Survey assesses the sales interaction skills of the candidate appropriate to the call centre market. (i.e. does an individual understand the best methods to fulfil a customer's need with your product/service?)
  • Personality Traits
    These are observable and non-observable qualities that will determine how an individual acts and behaves. (i.e. how an individual is likely to apply their Call Centre knowledge on the job.)
    The eight critical behavioural traits that are measured are assertiveness, empathy, organisation, creativity, persistence, drive, maturity and incentive. 
    The information you receive from a Call Centre Survey™ report will provides instant clarity on essential aspects of your decision about someone's suitability and potential for a role in a call centre or with pro-active client responsibilities.

Technical Specs

Solves these challenges: High staff turnover, low sales performance and unreliability

Used For: Placement, Coaching and Self Improvement

Measures: Call Centre knowledge, Call Centre attitudes and 8 behavioural traits

Time to Take: 15 - 20 minutes

Administration: Online or Pencil/Paper (extra charges apply for Pencil/Paper administration)

Report Types: Two Reports

Results Turnaround: Instantaneously

Price (exclusive of GST)

Retail

Min 1 Unit

Min 10 Unit

Min 50 Unit

135

N/A

90

80

Client On the Web Website Establishment/Setup Fee 1600
Client On the Web Annual Website Maintebabce Fee 250

Individuals In Report

Assessment Charges Required

2-10

3

11-20

4

21-30

5

Number of Employees

Retail

COTW

Less than 50

2200

1800

50-99

2800

2200

100-249

4000

3000

250-1000

5500

4500

Greater than 1000

POA

POA

What is Skills Based Testing?

This is a Skills Based Test which will assess your current skill level. Access is provided online.

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