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  • Books / Manuals

Internet transactions offer customers convenience but remote trading has its price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service.

The Call Centre Customer Care Pocketbook addresses these issues, and looks at how to retain customer loyalty and offer good service in the digital age.

Described as a "distillation of considerable experience that reflects customer service issues around the world", this reference will show you how to build customer relationships that endure.

AUTHORS: Mike Applegarth, Adrian Guttridge & Keith Posner
PAGES: 112
SIZE: 140mm x 105mm

 

Product Cost

$17.95 per book

Domestic Postage Rates

Total order value is $17.95 plus relevant postage value below:

$1 - $200 = $9.50

$201 - $499 = $13.50

$500 - $999 = $17.50

Over $1000 = free

Standard delivery is via Express Post within 5 days of order, and priority shipment (within 24 hours, or end of next business day) incurs an additional $9.50 to each total for priority shipment.

International Postage Rates

Exact cost of shipment via air mail plus $10 handling. Customer can request quotes for alternative shipping method, including international courier such as FedEx, which we will happily provide.

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