Byron Employment

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This resource manual provides activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. These 50 simple activities are easily aligned with the specific needs and identified competencies within your customer service area.

TRAINING OBJECTIVES:
• Increase the creativity and skill level of customer service representatives
• Demonstrate what excellent customer service is
• Provide insights and practice to improve customer service
• Develop your own organisation's bank of customer service learning situations

Training includes role plays, assessments, brainstorming & listening exercises.

TIME GUIDELINES:
Each activity varies in length from 15 minutes to 60 minutes.

AUTHORS: Darryl Doane & Rose Sloat
PAGES: 275
FORMAT: 3-ring binder

Product Cost

$350.00 per book

Domestic Postage Rates

Total order value is $350.00 plus relevant postage value below:

$1 - $200 = $9.50

$201 - $499 = $13.50

$500 - $999 = $17.50

Over $1000 = free

Standard delivery is via Express Post within 5 days of order, and priority shipment (within 24 hours, or end of next business day) incurs an additional $9.50 to each total for priority shipment.

International Postage Rates

Exact cost of shipment via air mail plus $10 handling. Customer can request quotes for alternative shipping method, including international courier such as FedEx, which we will happily provide.

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