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This resource manual provides activities that are sensitive to the new revolution taking place in customer service and meeting customer demands. These 50 simple activities are easily aligned with the specific needs and identified competencies within your customer service area.
• Increase the creativity and skill level of customer service representatives
• Demonstrate what excellent customer service is
• Provide insights and practice to improve customer service
• Develop your own organisation's bank of customer service learning situations
Training includes role plays, assessments, brainstorming & listening exercises.
Each activity varies in length from 15 minutes to 60 minutes.
AUTHORS: Darryl Doane & Rose Sloat
FORMAT: 3-ring binder
$350.00 per book
Domestic Postage Rates
Total order value is $350.00 plus relevant postage value below:
$1 - $200 = $9.50
$201 - $499 = $13.50
$500 - $999 = $17.50
Over $1000 = free
Standard delivery is via Express Post within 5 days of order, and priority shipment (within 24 hours, or end of next business day) incurs an additional $9.50 to each total for priority shipment.
International Postage Rates
Exact cost of shipment via air mail plus $10 handling. Customer can request quotes for alternative shipping method, including international courier such as FedEx, which we will happily provide.