Byron Employment

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Delivery Method

  • Classroom
  • Price: $195.00

Course Overview

Conflict Management provides a multitude of techniques and strategies that you can use to deal with difficult situations and still achieve a workable outcome.

Dealing with difficult people is a challenge that faces us all at some time or another. They may be impatient or aggressive customers, uncooperative colleagues or a demanding boss. While we may not be able to change their behavior we can certainly control our response.

Conflict Management is a very practical and hands on with case studies structured to each individual attendee’s particular environment. This tailoring ensures that each attendee has a strategy to apply the situations in which they find themselves.

Delivery Method

Classroom

Duration

1/2 Day

Location

  • Public Schedule - Brisbane
  • Group Bookings - All States and Territories of Australia

Learning Outcomes

On completion of this course participants will be able to:

  • Identify the signs, stages and possible causes of conflict in the workplace
  • Proposed strategies to deal with a specified workplace conflict
  • Use problem solving as a means of dealing with conflict
  • Use communication skills to facilitate constructive responses to conflict in the workplace
  • Effective communication
  • Feedback
  • Body language
  • Understanding assertiveness
  • Expressing positive and negative feelings assertively
  • Gaining respect from others through assertive communication
  • Sending a message of confidence and credibility through assertive expression
  • Assertive expression and self-esteem
  • Active listening
  • Strategies for dealing with conflict
  • Conflict theory
  • Analysing conflict
  • Roles people play
  • Problem solving techniques
  • Persuasive arguments
  • Self -esteem, self-awareness, respect for others, confidentiality

Prerequisites

None

Related Courses

  • Promote team effectiveness
  • Time Management
  • Develop work priorities
  • Develop teams and individuals
  • Effective workplace relationships

Please note

Course outlines are subject to change

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