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Delivery Method

  • Books / Manuals

Overview

Assertiveness is a philosophy and a technique of communication. It involves acquiring a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present.

Assertive people have several things in common:

  • They feel empowered.
     
  • They do not feel that they are unjustly controlled by others.
     
  • They project dignity and calmness in their dealings with other people.
     
  • They are proactive. They make things happen, rather than reacting or responding to the words and actions of others.
     
  • They know their rights and responsibilities when they deal with others.
     
  • They avoid apologetic dialogue or submissive language and tone.
     
  • They are able to resist the aggressive, manipulative and passive ploys of other people.

    A good definition of assertiveness is "Getting what you want from others without infringing on their rights."
  • The Assertiveness Skill Builder covers:

    1. Analyse - exploring and comparing the four styles of communicating, including assertiveness
    2. Script - deciding on a general set of words, attitudes and behaviours to adopt to improve your assertiveness
    3. Show - role playing your 'opponent' in order to best utilise your assertiveness skills
    4. Evaluate - learning to check and observe yourself using a feedback sequence
    5. Review - realistically evaluating and implementing any compromises
    6. Talk - using 20/20 hindsight to replay your assertive encounters.

    What are Skill Builders?

    These short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 40 titles. Skill Builders are 12 page black and white booklets printed on 140gsm paper and hole-punched for easy insertion into a 3-ring binder. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.

    What can Skill Builders be used for?

  • Staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic
     
  • Pre-course work (to provide a brief and practical introduction to a topic)
     
  • One-on-one or group coaching
     
  • Self development
     
  • Any other situation where a practical best practice process is required and time is limited.

    Product Cost

    $12.95 per book

    Domestic Postage Rates

    Total order value is $17.95 plus relevant postage value below:

    $1 - $200 = $9.50

    $201 - $499 = $13.50

    $500 - $999 = $17.50

    Over $1000 = free

    Standard delivery is via Express Post within 5 days of order, and priority shipment (within 24 hours, or end of next business day) incurs an additional $9.50 to each total for priority shipment.

    International Postage Rates

    Exact cost of shipment via air mail plus $10 handling. Customer can request quotes for alternative shipping method, including international courier such as FedEx, which we will happily provide.

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