Byron Employment

Byron Employment. Over 71,639 Jobs Australia Wide.

Delivery Method

  • Classroom
  • Price: $605.00

Course Overview

 

Delivery

Classroom

Duration

1 Day

Prerequisites

Candidates are required to have obtained the ITIL Foundations certificate from earlier ITIL versions.

Target Audience

This course is only intended for existing holders of ITIL Foundation Certificates from earlier ITIL versions.

Course Outline:

ITIL V3 - Whats new?

  • Overview of the history and main differences between ITIL V2 and ITIL V3 but also what is the same?

Service Management principles

  • General understanding of IT Service Management, services, processes, roles and types of service providers.

The Service Lifecycle

  • The new ITIL service lifecycle and how the different phases are interrelated

Key Principles and Processes

For each of the phases in the ITIL V3 service life cycle (Service Strategies, Service Design, Service Transition, Service Operation, and Continual Service Improvement) we will cover (with a main focus on the new and changed processes):

  • Main goal and objectives
  • Business value
  • Key principles
  • Included processes

Key Functions

Understanding of the key functions of IT Service Management:

  • Service Desk
  • IT Operations Management
  • Technical Management
  • Application Management

Technology and Architecture

  • The role of Service Automation to assist with the integration of Service Management processes

Lunch

Lunch is provided for students for the duration of the course

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