Byron Employment

Byron Employment. Over 71,639 Jobs Australia Wide.

Delivery Method

  • Classroom
  • Price: $1220.00

Course Overview

The IT Infrastructure Library (ITIL) is accepted as the most effective and efficient framework for managing and controlling the quality and costs of delivering IT services and keeping them aligned with business needs and ever changing business direction.

As the impact of global business competition is increasingly felt by organisations worldwide, technology is changing at light speed, knowledge becomes harder and harder to retain, and outages of IT systems start to affect the survivability of organisations, one can no longer afford to operate a business in today’s world without proper structure and control. ITIL provides the needed governance and control, and is directly aligned with standards such as ISO/IEC 20000.

Delivery

Classroom

Locations

Classes available in Canberra, Melbourne, Perth and Sydney.

Group bookings available across all States and Territories of Australia.

Duration

2 days

Prerequisites

ITIL v2 Foundation Certificate

Audience

Those that are certified on ITIL v2 Foundation level and want to upgrade their certification to ITIL v3 Foundation level.

Testing

Exam: 20 multiple choice questions, closed book, computer based or paper based exam

Exam leads t ITIL v3 Foundation Certificate

Follow up

Indefinite Help desk Support

Course Contents

Service Management as a practice

The Service Lifecycle

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation

Continual Service Improvement

Generic Concepts and Definitions

Key Principles and Models

Processes

  • Service Strategy principles
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Service Design principles
  • Service Level Management
  • Service Catalogue Management
  • Availability Management
  • CapacityManagement
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
  • Service Transition
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Operation
  • Event Management
  • Incident Management
  • Problem Management
  • Access Management
  • Request Fulfilment
  • Continual Service Improvement
  • 7 step Improvement proces
  • Continual Service Improvement Model

Functions

  • Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management

Roles

  • Process owner
  • Service owner

Technology and Architecture

Qualification scheme

  • new programme
  • upgrade programme

 

 

 

CLICK HERE TO BOOK THIS COURSE NOW!

WANT MORE INFORMATION?
CALL NOW ON (02) 6162 2929
CLICK ON THIS LINK TO ENQUIRE!

CLICK HERE TO
BOOK THIS COURSE NOW!
WANT MORE INFO?
CALL (02) 6162 2929 OR
CLICK HERE TO ENQUIRE

Search Courses

Quick Job Search