- Price: $3800.00
This qualification provides the skills and knowledge for an individual to be competent in introductory Information Communications Technology (ICT) ‘technical’ functions, and is designed to support information activities in the workplace and to achieve a degree of self-sufficiency as an advanced ICT ‘user’. The qualification will give employers a degree of confidence in an individual’s usefulness in the workplace as it has a strong suite of 6 common core ICT units, building on the prerequisite knowledge and skills from the 8 Certificate II in IT core units. It is possible to achieve this qualification during the final years of secondary school education, subject to the demonstration of competency to a standard expected in the workplace.
Provides skills in basic use of a range of technologies to provide first level diagnostic support to people using ICT. This stream may provide for natural progression into several Certificate IV in IT qualifications including Support, General or Websites.
Brisbane, Gold Coast, Cairns, Townsville and other regional areas throughout Queensland.
This course is structured through competency based training and assessment. Course duration is based on individual training requirements. 12 months for a full-time traineeship is an indication.
A range of pre-requisite units that contain the basic fundamentals of ICT knowledge and skills are required for entry into this course.
This qualification provides graduates to work in basic personal computer (PC) support, basic network/system administration or in first level help desk roles. Additionally, using a selection of retail or sales units from other Training Packages, students could work in ICT retailing or vendor product support. Small to medium enterprises will find the outcomes of this qualification useful at advanced ICT user or introductory technical support levels.
- Call Centre Support Representative
- Customer Service Representative
- ICT Operations Support
- PC Support
- Support Technician
- Client Support Officer
- Help Desk Officer
- ICT User Support
- PC Support Specialist
- Technical Support
- Computer Operator
- Help Desk Technician
- Maintenance Technician
- Sales Support Technician
- User Support Specialist
The award of Certificate III in Information Technology (Support) will be given to students who successfully complete the prescribed units.
Further training may be sought in units listed in the Information Communications Technology Training Package. Please contact a Axiom College Training Solutions Provider for additional information.
The qualification provides for a number of electives at Certificate IV in IT level thus offering a degree of stretch in learning plus potential pathways into higher level qualifications. The Certificate III in Information Technology (Support) provides pathways into higher level qualifications such as the Certificate IV in Information
Technology. Specialist areas of Certificate IV in Information Technology include:
- Support help desk or database administration
- General - software, networking, client support, hardware/operating systems, communications/documentation, analysis/management, multimedia
- Websites design or administration
Axiom college has a rolling intake. Continous enrolments allow students to commence training at any time.
This course may be delivered through a combination of online, class, workplace, self-paced and distance learning.
To attain the ICA30105 Certificate III in Information Technology (Support) 15 units must be achieved: six (6) common core units; five (5) specialist core stream units; and four (4) elective units.
The following units are prerequisites for this qualification as they contain the basic fundamentals of ICT knowledge and skills for all qualification at Certificate III in IT and above.
|BSBCMN106A||Follow Workplace Safety Procedures|
|ICAD2012A||Design Organisational Documents Using Computing Packages|
|ICAU1128A||Operate a Personal Computer|
|ICAU2005A||Operate Computer Hardware|
|ICAU2006A||Operate Computing Packages|
|ICAU2013A||Integrate Commercial Computing Packages|
|ICAU2231A||Use Computer Operating System|
|ICAW2001A||Work Effectively in an IT Environment|
|ICAW2002A||Communicate in the Workplace|
Students must complete all core units (C) and a minimum of 4 elective units (E)
|Course Name||Duration (2 days)||Competency Code||Content||C/E||Exp Hrs|
|Install System Software||1||ICAI3020A*||Install and optimise operating system software||C||20|
|ICAT3025A*||Run standard diagnostic tests||C||20|
|Migrate to New Technology||1||ICAU3019A||Migrate to new technology||C||20|
|Apply OH&S Procedures||1||ICAU3004A||Apply occupational health and safety procedures||C||20|
|Maintain Equipment||1||ICAS3115A||Maintain equipment and software in working order||C||20|
|ICAS3234A||Care fotr computer hardware||C||20|
|Customer Service||1||ICTCC330A||Manage customer relationships||C||25|
|User Documentation||1||ICAD3218A||Create user documentation||C||20|
|Client Technical Support||1||ICAS3031A||Provide advice to clients||C||40|
|Network Hardware||1||ICAI3021A||Connect internal hardware components||C||20|
|ICAI4029A||Install network hardware to a network||E||40|
|System Administration||1||ICAS3024A*||Provide basic system administration||C||20|
|ICAS4127A||Support system software (prerequisite unit: ICAI3020A)||E||50|
|Network Peripherals & Trouble Shooting||1||ICAS3121A||Administer network peripherals||E||20|
|ICAS3034A||Determine and action network problems (prerequisite units: ICAS3024A and ICAT3025A)||E||30|
|Software Installation||1||ICAI4030A||Install software to networked computers||E||40|
|Create Technical Documentation||1||ICAD4217A||Create technical documentation||E||20|
|Automate Processes||1||ICAB4225A||Automate processes||E||40|