Byron Employment

Byron Employment. Over 71,667 Jobs Australia Wide.

Delivery Method

  • Classroom
  • Price: $3250.00

Course Overview

This five-day practical hands-on course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware.

Learning Method

Instructor Led

Duration

5 Days

Locations

  • Public Schedule - Brisbane
  • Group Bookings - all States and Territories across Australia

Target Audience

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration.

Prerequisites

Students should have successfully completed the "CompTIA A+ Essentials Support Skills" course or have previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course:

  • Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices. 
  • Install and configure basic peripheral devices. 
  • Identify types and characteristics of portable computers. 
  • Install and configure Microsoft Windows 2000 and Microsoft Windows XP. 
  • Perform basic PC maintenance and toubleshooting. 
  • Understand fundamental principles of securing IT systems and working safely. 
  • Communicate effectively with customers. 
  • Install and configure print and imaging devices. 
  • Understand fundamental principles of implementing LANs and internet access.

Course Outline

Lesson 1

  • Describe PC support industry job roles. 

Lesson 2

  • Manage Windows using command line tools and edit the Registry. 

Lesson 3

  • Use Remote Tools to deploy, maintain, optimise, and troubleshoot systems. 

Lesson 4:

  • Use tools to recover or restore a damaged installation. 

Lesson 5

  • Configure and troubleshoot local network and wireless connections. 

Lesson 6

  • Configure and manage users, groups, and shared resources. 

Lesson 7

  • Configure and secure internet connections and web browser software. 

Lesson 8

  • Perform preventative maintenance using approved tools and products. 

Lesson 9

  • Assemble, disassemble, and upgrade PC and notebook components. 

Lesson 10

  • Configure and update BIOS/CMOS. 

Lesson 11

  • Troubleshoot, optimise, and upgrade hardware. 

Lesson 12 

  • Troubleshoot and maintain printers and scanners.

Lunch

Lunch is provided for students for the duration of the course

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