Byron Employment

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Delivery Method

  • Classroom
  • Price: $1980.00

Overview

This course provides students with the knowledge and skills to select, connect, and configure the various Cisco IP telephony devices. They will also be able to configure Cisco CallManager to add users, phones, and Cisco IP Communicator to the Cisco CallManager database using manual configuration, auto registration, or the Bulk Administration Tool.

Students will also be skilled in Configuring Cisco CallManager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services.

Outline

I. Course Introduction
II. Reviewing Telephony and IP Phones
III. Introducing Cisco IP Phones
IV. Connecting End-user Devices
V. Lab 3-1: End-user Devices
VI. Navigating CallManager
VII. Lab 4-1: Adding Users and Customising User Options
VIII. Lab 4-2: Call Park, Call Pickup, Cisco Call Back, Barge and Privacy Features
IX. Configuring User Features
X. Lab 5-1: Configuring Extension Mobility
XI. Lab 5-2: Call Display Restrictions and Client Matter Codes
XII. Using BAT, Remote Monitoring and Troubleshooting 

Course Length

2 days

Audience

This course is intended for Network Administrators who perform the most frequently requested administrative tasks for installed Cisco IP telephones and users.

Prerequisites

Students must have a working knowledge of computer software, Windows navigation and the ability to understand concepts of voice and computer system operation

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