Byron Employment

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Delivery Method

  • Blended
  • Price: $384.00

Course Overview

A traineeship to begin a successful career in business-to-business sales and customer service

The traineeship leading to the Certificate II in Wholesale Operations covers all of the essential skills to function effectively in a business to business sales and customer service environment.

The Certificate II in Wholesale Operations enables you to meet safety standards, comply with retail customer procedures, provide effective customer service, sell products and services, and equips you for a successful career in business to business sales and customer service.

For the company:

  • Everyone performs to standard, everytime, everywhere
  • Permanent record of staff competence
  • Safe work practices coached and demostrated
  • Eliminate knowledge gaps across all staff

For staff

  • Real qualifications, nationally recognised
  • Opportunities to move into Certificate III programs
  • Flexible, work-based learning fits into work and life
  • Participation regardsless of location, education of status

The Program

Competence demostrated through questioning, through photographs, of actual work performance, verification from managers and submitting a portfolio of evidence to the Assessment Panel.

Assessment Panels

Competence for each candidate is decided by an Assessment Panel comprising Performance Frameworks, your senior sales managers and your senior Human Resources staff. Three assessment panel meetings included in the standard program.

Also Available As An Existing Employee Traineeship

The Certificate II in Wholesale Operations is available as a traineeship for eligible employees (WRW20101).

A traineeship is a structured learning partnership between you, your employer, Performance Frameworks as your training organisation, and your local New Apprenticeship Centre. Traineeships are not just for young people: existing employees may also be eligible.

Significant incentives may be available to your employer to help fund this innovative learning program.

Delivery method

Blended.

You will achieve the learning outcomes and demonstrate competence through real work performance. You will need to have access to a workplace and/or a retail or business-to-business customer service environment.

Location

NSW, delivered at your company premises and/or public venues to be advised during our customisation processes.

Duration

12 months

What Is A Traineeship?

A traineeship is a structured learning partnership between you, your employer, Performance Frameworks as your training organisation, and your local new apprenticeship Centre.  Traineeships are not just for young people: new entrants to business-to-business sales, customer service and the wholesale industry may also be eligible.

Am I Eligible For This Traineeship?

You may be eligible for a traineeship if you are a new entrant (employed for less than three months at your current employer), living and working in NSW and an Australian citizen or permanent resident.  You are a permanent employee, or if part-time, guaranteed above 21 hours per week, and holding no qualifications above year 12. If you have received a trade qualification more than seven years ago, you may also be eligible.

Please contact Performance Frameworks or your local new apprenticeship Centre to help determine your eligibility for traineeships.

Benefits Of The Traineeship

  • A structured program with four workplace support visits and four assessment visits.
  • A complete learning kit for only $370.
  • Significant incentives, up to $1200 may be available for your employer.

Note: always confirm eligibility for traineeships with Performance Frameworks or your local new apprenticeship Centre

Audience

Recommended for anyone starting in a business to business sales and service role such as:

  • Merchandisers
  • Sales Representatives
  • Sales Assistants
  • Telemarketers
  • Store Persons
  • Sales Coordinators
  • Customer Service Officers
  • Accounts Payable
  • Accounts Receivable
  • Credits And Returns Officers
  • Sales Analysts

Objectives

The 9 core units:

  • Access product and service data
  • Sell products and services
  • Use computers as part of buisiness
  • Confirm wholesale business practices
  • Comply with legislative requirements
  • Communicate in the workplace
  • Perform routine housekeeping
  • Apply safe working practices
  • Work effectively in a retail environment

Select 2 elective units:

  • Process purchases
  • Provide marketing/promotion support
  • Conduct telemarketing
  • Complete debtor processes
  • Use enterprise systems to satisfy customers
  • Process sales from incoming calls
  • Interact with customers
  • Perform stock control
  • Merchandise products

A Flexible Work-Based Program

The traineeship is delivered over 12 months, with four workplace support visits, four assessment visits and regular email and telephoner support.  You will learn on the job and demonstrate competence through questioning, photographs, actual work performance, verification from your managers and by submitting a portfolio of evidence.

A Customised Traineeship Designed Especially For You

You are unique-no individual, company, or business environment is the same-so why settle for an off-the-shelf program?

Our unique customisation processes mean every Performance Frameworks program is designed to meet your learning needs, the challenges of your business environment and to seamlessly fit into your work and life.

Further Opportunities

You can progress to the Certificate III in Wholesale Operations and be granted credit for nine units towards the eighteen required.

Recognition Of Prior Learning And Credit Transfer

Everybody comes into Performance Frameworks programs with skills, prior knowledge and previous learning.  We recognise any skills you currently have to fast track you through the program.

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BOOK THIS COURSE NOW!
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