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Delivery Method

  • Classroom
  • Price: $70.00

Course Overview

Responsible Conduct of Gambling deals with the skills and knowledge required to satisfy the relevant State/Territory legislative requirements and codes of practice to provide responsible gambling services and to provide information and assistance to customers regarding responsible gambling.

Full payment is required prior to course commencement.

Audience

Responsible Conduct of Gambling is appropriate for all staff working in a gambling environment.

Delivery Method

Classroom

Duration

6 hours

Locations

  • Cardiff,  NSW    (9:00am - 3:30pm and 4:30pm - 11:00pm)
  • Maitland             (9:00am - 3:30pm)
  • Cessnock          (9:00am - 3:30pm)
  • Kotara,  NSW     (9:00am - 3:30pm)

What To Bring

Blue or black pen, paper and lunch/dinner

What To Wear

Dress in black & white attire. Black enclosed shoes (required for OHS purposes). Hair must be clean and tidy, long hair must be tied/pinned back with minimum jewellery.

What Is Provided

All courseware and handouts

Certification

Accredited Statement of Attainment

Units of Competency

THHADG03B/01 Provide responsible service of gambling

  • Follow procedures in accordance with relevant State/Territory legislation and industry/enterprise policy.
  • Communicate with appropriate personnel on gambling-related incidents or situations and compliance with legislation and industry/enterprise policy.
  • Maintain accurate records of gambling-related incidents and related staff action in accordance with industry/enterprise policy and procedures.
  • Ensure gambling environmental features support responsible gambling policies.

THHADG03B/02 Provide information and assistance to customers about gambling

  • Provide accurate player information to customers
  • Respond appropriately to requests for information
  • Follow procedures for self-exclusion requests in accordance with legislation, industry/enterprise policy and confidentiality/privacy requirements
  • Display signage and information related to responsible gambling in appropriate places visible to players according to industry/enterprise and legislative requirement
  • Provide information on available support services in accordance with confidentiality/privacy requirements, industry/enterprise and legislative requirements
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