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Delivery Method

  • Classroom

Course Overview

The Certificate III in Retail Operations has been designed to develop the skills and knowledge of those employees wishing to enter a more specialised role. Those who are undertaking more specialised role would be responsible for advanced selling and / or merchandising.

Delivery

Distance learning

Location

All States and Territories of Australia.

Units

Certificate III in Retail Operations requires 9 units for the qualification (5 core units and 4 elective units). 

5 core units:

WRRS4B - (CORE) BUILD RELATIONSHIP WITH CUSTOMERS

  • Establish rapport with customers
  • Apply expert knowledge
  • Provide post sales support
  • Plan sales presentations
  • Implement sales presentations
  • Maintain and utilise customer database
  • Deal with difficult customers

WRR07A - (CORE) PROFILE A RETAIL MARKET

  • Review the image of the store
  • Research market demands for the store
  • Profile the store's customer
  • Implement methods to attract customers to the store

WRRLP5B - (CORE) APPLY STORE SECURITY SYSTEMS & PROCEDURES

  • Maintain store security systems
  • Deal with potentially unsecured situations
  • Detect and apprehend thieves
  • Apply post apprehension procedures

WRR15A - (CORE) MAINTAIN AND ORDER STOCK

  • Monitor receipt and dispatch of goods
  • Maintain stock records 
  • Coordinate stocktake/cyclical count 
  • Identify stock losses
  • Process orders
  • Follow up orders 

WRRM6A - (CORE) CREATE A DISPLAY FOR SMALL BUSINESS

  • Identify the requirements of the display 
  • Develop display ideas 
  • Develop and implement display plan 
  • Maintain display

4 electives to choose from the following list:

WRR08A - (ELECTIVE) DEVELOP INNOVATIVE IDEAS AT WORK

  • Interpret the need for innovation
  • Generate ideas
  • Collaborate with others
  • Analyse and reflect on ideas
  • Represent ideas
  • Evaluate the idea

WRRCS4B - (ELECTIVE) COORDINATE INTERACTION WITH CUSTOMERS

  • Implement customer service standards
  • Implement store policy regarding customer complaints
  • Communicate with management
  • Lead customer service team

WRRM3B - (ELECTIVE) COORDINATE MERCHANDISE PRESENTATION

  • Co-ordinate merchandise presentation and display
  • Implement merchandise pricing

WRRSS20A - (ELECTIVE) RECOMMEND SPECIALISED PRODUCTS / SERVICES

  • Research product range
  • Recommend specialised products and services
  • Advise on product warranties
  • Quote on price and payment options
  • Advise on and arrange product service and repair

WRRCA5B - (ELECTIVE) OPERATE RETAIL INFORMATION TECHNOLOGY SYSTEMS

  • Establish contact with customers
  • Process information
  • Work in a team
  • Maintain personal presentation
  • Follow routine instructions
  • Read and interpret retail documents
  • Use numbers in the workplace
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