- Price: $395.00
In today's challenging business world, excellent customer service and support for your customers will create your foundation to business success. Over 85% of your teams success comes down to its ability to communicate - on the phone, face to face, by email, letter, fax or non verbally through their body language. The reasons for poor customer service and poor communication are many:
Stronger customer service support teams with better communication skills and the ability to deliver total customer care every time with good attitude and pride will catapult any business success.
Australian Salesmasters has a long and proven history as a valuable resource in providing customer service training through its Customer Care College.
Who should attend?
|Customer Service Team Members|
|Customer Service Team Supervisors|
|Anyone who speaks to customers|
|Self employed people.|
How to Develop a Winning Professional Attitude
The Vitamins for Success
Qualities and Traits of a Customer Service Professional
How can I become a Professional
How to be an effective Team Player
Traits of a team player
Communication types and skills
Areas we communicate in
Questions are the answers
Understanding Customer Service
Rejection or retention
What is a customer?
What do they want?
Types of customers
Tips on retaining customers
What can you do to get them back?
How to Give Total Customer Care
Statistics you must be aware of
How to handle customer complaints
How to offer more------more easily