Byron Employment

Byron Employment. Over 154,200 Jobs Australia Wide.

Delivery Method

  • Classroom
  • Price: $395.00

Course Overview

In today's challenging business world, excellent customer service and support for your customers will create your foundation to business success. Over 85% of your teams success comes down to its ability to communicate - on the phone, face to face, by email, letter, fax or non verbally through their body language. The reasons for poor customer service and poor communication are many:

 

  • Poor attitude
  • Short staffed
  • over worked
  • Constant change
  • too many new products

    Stronger customer service support teams with better communication skills and the ability to deliver total customer care every time with good attitude and pride will catapult any business success.
    Australian Salesmasters has a long and proven history as a valuable resource in providing customer service training through its Customer Care College.
     

    Who should attend?

    Customer Service Team Members
    Customer Service Team Supervisors
    Departmental Managers
    Business Owners
    Anyone who speaks to customers
    Self employed people.

     

    Course Highlights

    How to Develop a Winning Professional Attitude

    The Vitamins for Success
    Qualities and Traits of a Customer Service Professional
    How can I become a Professional

    How to be an effective Team Player

    Traits of a team player
    Communication types and skills
    Areas we communicate in
    Winning Words/Phrases
    Listening Skills
    Questions are the answers

    Understanding Customer Service

    Rejection or retention
    What is a customer?
    What do they want?
    Types of customers
    Tips on retaining customers
    What can you do to get them back?

    How to Give Total Customer Care

    10-10-10 Formula
    Statistics you must be aware of
    How to handle customer complaints
    How to offer more------more easily

     

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