- Books / Manuals
Assertiveness is a philosophy and a technique of communication. It involves acquiring a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present.
Assertive people have several things in common:
A good definition of assertiveness is "Getting what you want from others without infringing on their rights."
The Assertiveness Skill Builder covers:
1. Analyse - exploring and comparing the four styles of communicating, including assertiveness
2. Script - deciding on a general set of words, attitudes and behaviours to adopt to improve your assertiveness
3. Show - role playing your 'opponent' in order to best utilise your assertiveness skills
4. Evaluate - learning to check and observe yourself using a feedback sequence
5. Review - realistically evaluating and implementing any compromises
6. Talk - using 20/20 hindsight to replay your assertive encounters.
What are Skill Builders?
These short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 40 titles. Skill Builders are 12 page black and white booklets printed on 140gsm paper and hole-punched for easy insertion into a 3-ring binder. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.
What can Skill Builders be used for?
$12.95 per book
Domestic Postage Rates
Total order value is $17.95 plus relevant postage value below:
$1 - $200 = $9.50
$201 - $499 = $13.50
$500 - $999 = $17.50
Over $1000 = free
Standard delivery is via Express Post within 5 days of order, and priority shipment (within 24 hours, or end of next business day) incurs an additional $9.50 to each total for priority shipment.
International Postage Rates
Exact cost of shipment via air mail plus $10 handling. Customer can request quotes for alternative shipping method, including international courier such as FedEx, which we will happily provide.