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  • Price: $160.00

Responsible Service of Alcohol RSA 

This QLD Liquor Licensing Division approved course provides the participant with both theory and practical skills in the service and obligations of employees and patrons when dealing with alcohol.

Topics covered

  • What is Responsible Service of Alcohol
  • Minors
  • Intoxicated & Disorderly Patrons
  • Security
  • Staff Training
  • Promotions
  • Responsible Hospitality Practice
  • Noise and Amenity
  • Consultation with the Community and Key
  • Compliance with Laws

Responsible Gambling Services (Distance Education Unit)

This accredited course provides the participant with both theory and practical skills in the service and obligations of employees and patrons when dealing with gambling.

On completion of this subject you will be able to

1. Provide responsible service of gambling by:

  • following procedures in accordance with Queensland legislation and the industry endorsed voluntary Queensland Responsible Gambling Code of Practice
  • communicating with the appropriate personnel on gambling - related incidents, situations or compliance with the legislation and Code of Practice
  • maintaining accurate records of gambling - related incidents and related staff action in accordance with the Code of Practice, and
  • ensuring gambling environmental features support responsible gambling policies.

2. Provide information and assistance to customers about gambling by:

  • providing accurate player information to customers
  • responding appropriately to requests for information
  • following procedures for self-exclusion requests in accordance with
  • legislation, the Code of Practice and confidentiality/privacy
  • understanding the nature of gambling activity and problem gambling
  • providing information on the potential risks of gambling and the help available
  • interaction with customers and the community on sensitive issues;
  • explaining and implement the exclusion procedures
  • understanding the importance of creating the correct physical gambling environment
  • managing proper financial transactions, and
  • ensuring advertising and promotional strategies are appropriate.
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