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Certificate III in Automotive Sales requires 28 modules.
All States and Territories across Australia
7 compulsory units are:
AURC270103A APPLY SAFE WORKING PRACTICES
Apply basic safety procedures.
Apply emergency procedures.
AURC270421A ESTABLISH RELATIONS WITH CUSTOMERS
Establish contact with customer.
Clarify specific needs of a customer.
Provide information and service.
Follow up customer needs.
AURC270688A WORK EFFECTIVELY WITH OTHERS
Contribute to determination of work roles.
Contribute to planning of activities.
Organise and accept responsibility for own workload.
Maintain enterprise dress and grooming standards.
Work with others.
Participate in identifying and meeting own development needs.
Work effectively and responsibly.
AURC270789A COMMUNICATE EFFECTIVELY IN THE WORKPLACE
Write routine texts.
Read a routine document.
Contribute to workplace communication.
Apply basic computer skills.
Operate workplace telephone systems.
AURC272003A APPLY ENVIRONMENTAL REGULATIONS AND BEST PRACTICE IN THE WORKPLACE OR BUSINESS
Identify environment regulations.
Identify hazards to storm water.
Identify hazards to our quality.
Identify noise hazards.
AURS241769A SELL PRODUCT(S)
Present and demonstrate product to customer.
Obtain customer agreement to purchase product.
Perform product delivery and customer follow-up procedures.
Use prospecting methods to locate potential market.
BSBCMN208A DELIVER A SERVICE TO CUSTOMERS
Identify customer needs
Deliver service to customers
The 18 units in Sales Inventory Topics are:
AURC251677A USE NUMBERS IN THE WORKPLACE
Collect and organise numerical information.
Interpret and present numerical and related information.
Apply numerical and related information
AURC362807A BUILD CUSTOMER RELATIONS
Ensure maintenance of customer database.
Establish needs of customer.
Ensure appropriate treatment of customer.
AURS238150A PRESENT STOCK AND SALES AREA
Maximise and maintain presentation of vehicle product for sale.
Maximise presentation of sales area.
Review acceptance of presentation of stock and sales area.
AURS241303A APPLY SALES PROCEDURES
Demonstrate product knowledge.
Apply product knowledge.
Maximise sales opportunities.
AURS241803A APPLY LEGAL REQUIREMENTS RELATING TO PRODUCT SALES
Identify legislation and documentation to sell product(s).
Apply legislation to sell product(s).
Record necessary information on product sales documentation.
AURS252290A PROCESS CUSTOMER COMPLAINTS
Clarify nature of complaint.
Identify options for complaint resolution.
Act to resolve complaint.
BSBCMN205A USE BUSINESS TECHNOLOGY
Select and use technology
Process and organise data
BSBCMN310A DELIVER AND MONITOR A SERVICE TO CUSTOMERS
Identify customers' needs.
Deliver a service to customers.
Monitor and report on service delivery.
BSBFLM312A CONTRIBUTE TO TEAM EFFECTIVENESS
Contribute to team outcomes.
Support team cohesion.
Participate in work team.
Communicate with management.
BSBSLS301A DEVELOP PRODUCT KNOWLEDGE
Acquire knowledge og products in a specified area
Convert product knowledge into benefits
Evaluate competitors' products
WRRM1B MERCHANDISE PRODUCTS
Place and arrange merchandise.
Prepare display labels/tickets.
Place, arrange and display price tickets and labels.
BSBCMN302A ORGANISE PERSONAL WORK PRIORITIES AND DEVELOPMENT
This unit covers the skills and knowledge required to organise own work schedules, monitor and obtain feedback on work performance, and maintain required levels of competence.
Organise and complete own work schedule.
Monitor own work performance.
Develop and maintain own competence level.
BSBCMN411A MONITOR A SAFE WORKPLACE
Provide information to the work group about Occupational Health and safety policies and procedures.
Implement and monitor participative arrangements for the management of Occupational Health and safety.
Implement and monitor the organisations procedures for providing Occupational Health and Safety training.
Implement and monitor procedures for identifying hazards and assessing risks.
Implement and monitor the organisations procedures for controlling risks.
Implement and monitor the organizations procedures for maintaining Occupational Health and Safety records for the team.
BSBSLS305A SUPPORT POST-SALES ACTIVITIES
This unit covers attendance to post-sale activities that build and strengthen the partnership between salesperson and client, and enhance the prospect of future sales.
Strengthen client relationships.
Process the order.
Deliver support to agreed expectations.
Handle client feedback.
WRRLP2B MINIMISE THEFT
Apply routine store security.
WRRLP4B MAINTAIN DEALERSHIP SECURITY
Monitor and maintain dealership security.
WRRS3B COORDINATE SALES PERFORMANCE
Implement sales policies and procedures.
Monitor the achievement of sales targets.
AURC270889A COMMUNICATE BUSINESS INFORMATION
Communicate information orally.
Communicate information in writing.
Achieve meeting outcomes.
Make a presentation.
Negotiate a solution.
3 elective units are:
BSBCMN410A COORDINATE IMPLEMENTATION OF CUSTOMER SERVICE STRATEGIES
Advise on customer service needs.
Support implementation of customer service strategies.
Evaluate and report on customer service.
WRRI1B PERFORM STOCK CONTROL PROCEDURES
Receive and process incoming goods.
Participate in stocktake.
WRRM3B COORDINATE MERCHANDISE PRESENTATION
Coordinate merchandise presentation and display.
Implement merchandise pricing.