Delivery Method

• Classroom
• Price: $495.00

Course Overview

A short course for supervisors, team leaders and frontline managers

Through expert facilitation by experienced professionals you will learn more about your team members and the role you can play to improve trust and confidence. We will explore the development and maintenance of networks and relationships and how to manage difficulties like conflict and poor behaviour. Most importantly you will learn how to work differently. This course will teach you practical skills and tips that can be implemented back at work immediately.

In many organisations there is a drive for living the values. Effectively coaching others and giving clear, supportive feedback will assist this process. Often, one person can help another to learn, develop their skills and improve their performance. Smart supervisors know how to use feedback to make sure productive behaviour continues and to change unproductive behaviour. Successful leaders know how to coach people in a positive way so that the employee feels supported, valued and encouraged.

Course Details

If you like to choose quality over price, is for you.

Coaching is the new benchmark in effective leadership. It seems so difficult, yet a simple and practical process is all that's required. Improving workplace relationships is a giant step towards increasing productivity and reducing employee turnover.

Delivery

Classroom

Duration

1 day (9am - 4pm)

Seats Available

There will be a maximum of 12 participants

Included

Morning and afternoon tea, all materials including handouts, workbooks and all your training resources. Every student receives a Certificate of Attendance.

Facilitators

Your facilitator will be any one of Ninive Badilescu, Sheona Beach or Sheryl England.

Frontline Management Accreditation and Articulation

Should you choose to successfully complete a short project at the conclusion of this workshop, you will receive a Statement of Attainment for either of the units below. This will be credited towards a Nationally Recognised Qualification in Business (Frontline Management).

This workshop maps to the following Frontline Management Units:

• BSBFLM403B Implement effective workplace relationships
• BSBFLM503B Manage effective workplace relationships

These units are units from the Certificate IV in Business (Frontline Management) and the Diploma of Business (Frontline Management). For more information regarding these Frontline Management units please download and read Corelink's Frontline Management Course Information Kit (above).

Topics Covered

The workshop will include the following themes. Other subjects can easily be covered by our experienced facilitators.

• Coaching theories, tools and techniques
• Using coaching as a vehicle for learning and organisational change
• Taking ownership of the leadership role in your team
• The importance of effective feedback
• The difference coaching can make
• Define and benchmark behaviours that support effective coaching
• Create a simple and powerful model for effective coaching
• An easy to use 4-Step Coaching Model
• Investigate the realities of how you can make time for coaching your people
• Develop a process to manage the effectiveness of performance improvement
• Team coaching vs. individual coaching
• The language of coaching
• Practice effective coaching skills
• Link coaching to all other competencies at work