Delivery Method

Books / Manuals

Overview

Assertiveness is a philosophy and a technique of communication. It involves acquiring a deeper understanding of just what goes on when we interact with others, particularly when an element of conflict is present.

Assertive people have several things in common:

They feel empowered.

They do not feel that they are unjustly controlled by others.

They project dignity and calmness in their dealings with other people.

They are proactive. They make things happen, rather than reacting or responding to the words and actions of others.

They know their rights and responsibilities when they deal with others.

They avoid apologetic dialogue or submissive language and tone.

They are able to resist the aggressive, manipulative and passive ploys of other people.

A good definition of assertiveness is "Getting what you want from others without infringing on their rights."

The Assertiveness Skill Builder covers:

1. Analyse - exploring and comparing the four styles of communicating, including assertiveness
2. Script - deciding on a general set of words, attitudes and behaviours to adopt to improve your assertiveness
3. Show - role playing your 'opponent' in order to best utilise your assertiveness skills
4. Evaluate - learning to check and observe yourself using a feedback sequence
5. Review - realistically evaluating and implementing any compromises
6. Talk - using 20/20 hindsight to replay your assertive encounters.

What are Skill Builders?

These short, sharp and succinct resources provide best practice thinking on a range of key topics and are currently available in 40 titles. Skill Builders are 12 page black and white booklets printed on 140gsm paper and hole-punched for easy insertion into a 3-ring binder. They are designed to provide a practical method for improving skills and focus on explaining the main steps in the process. On the back page of each booklet, a template illustrates how the process fits together for practical and immediate application.

What can Skill Builders be used for?

Staff meetings or other group gatherings where time is limited and you want to discuss a specific skill or topic

Pre-course work (to provide a brief and practical introduction to a topic)

One-on-one or group coaching

Self development

Any other situation where a practical best practice process is required and time is limited.

Product Cost

$79.95 per book

Domestic Postage Rates

Total order value is $17.95 plus relevant postage value below:

$1 - $200 = $9.50

$201 - $499 = $13.50

$500 - $999 = $17.50

Over $1000 = free

Standard delivery is via Express Post within 5 days of order, and priority shipment (within 24 hours, or end of next business day) incurs an additional $9.50 to each total for priority shipment.

International Postage Rates

Exact cost of shipment via air mail plus $10 handling. Customer can request quotes for alternative shipping method, including international courier such as FedEx, which we will happily provide.

CLICK HERE TO BOOK THIS COURSE NOW!

WANT MORE INFORMATION?
CALL 1 800 657 025 OR
CLICK ON THIS LINK TO ENQUIRE!