Delivery Method

• Classroom
• Price: $435.00

Course Overview

Assertiveness skills enable people to have confidence in dealing with others in the workplace as well as developing their life skills. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen to the views, opinions and ideas of others. Delegates will also learn to recognize differences and when not to be assertive.

Delivery Method

Classroom

Duration

1 Day

Location

• Public Schedule - Brisbane
• Group Bookings - All States and Territories of Australia 

Assertiveness ... Key areas covered

Learn how to recognise assertive and non-assertive behaviour
Develop assertive techniques in being able to confront others in a positive manner
Seek to discuss concerns that you may have
Improve your ability to remain calm in a heated situation and capable of listening to the other person even under pressure
Consider the different ways that people react to conflict and how you can increase the likelhood of a win-win outcome
Understand the importance of controlling your inner "self-talk" in being able to manage either your anger or anxiety

Understanding Behaviour

Learn how to distinguish Assertive, Aggressive and Passive Behaviour
Building Self Esteem
First Impressions
Influences of past experience

Self-confidence

Tips of building self-confidence
The power of thoughts
Wipe out worry

Ask for What you Want

Why is it difficult to ask for what you want?
How to ask for what you want

Communication

Interpersonal Communication
Connecting with People
Building rapport and trust
Giving and receiving feedback in a supportive way
Controlling your self-talk

Dealing with Conflict

Managing "fight or flight" reaction
Responding to criticism and difficult behaviour
Learn how to engage others in collaborating problem solving
Resolving contentious issues in a spirit of win-win
Managing Stress