Delivery Method

• Classroom
• Price: $1100.00

Book now for 2009 and save 20%

Save 20% on this course by booking and paying before 31st December 2008 for any publicly scheduled date in 2009.

Course Overview

This course explores how Frontline Managers can best lead, facilitate and empower high performance work teams in their organisation. Strategies and skills for team planning, team motivating, managing performance and developing team members are developed in this practical workshop.

Practical guidelines and practice in running focused and efficient team meetings form a valuable addition to the frontline managers' skill set.

Who Should Attend

All managers working at frontline level including team leaders, supervisors, frontline managers, unit or section managers, customer service or sales managers, divisional unit managers. All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.

Total Learning Time

2 Days (9am - 4.30pm)

Delivery Method

Classroom

Schedules

Please contact Management Consultancy International for class schedules.

Location

• Sydney - see schedule for dates or request a date.

  All States and Territories of Australia - Group bookings of 6 minimum.

Learning Guide

Delegates receive comprehensive work manual as well as practical examples and guidelines.

Learning Outcomes

• Participate in team planning
• Develop team commitment and co-operation
• Manage and develop team performance
• Participate in and facilitate the work team

Course Outline

• Develop a high performance team that function well within the organisational framework
• Establish team goals, roles, responsibilities to ensure that teams and individuals meet key performance indicators
• Use a SWOT analysis to assist with planning and goal-setting
• Analyse and confirm team competencies
• Communicate with impact in teams using verbal and non-verbal communication
• Manage team dynamics to minimise conflict
• Manage assertively to deal with issues and problems that occur in teams
• Develop team commitment and cooperation by building an atmosphere of trust and high levels of
  motivation
• Run focused and efficient team meetings that have set outcomes
• Manage and monitor team performance
• Coach and mentor for improved team performance

Relationship To Competency Standards And Qualification Pathways

This Course maps to the following units of competency standards and qualification pathways:

Delegate Benefits

• Building block approach - delegates can easily progress to qualification programs.
• Quality instruction in a classroom setting.
• Qualified facilitators offer “real life” scenarios and industry experience.
• Our Industry Experts stay on top of current issues and methods and consistently review our approach for relevance.
• Delegates are encouraged to set actions that they will undertake in their workplace and implement the knowledge and skills learned during the learning event.
• Delegates receive a Learning Guide as a reference tool while in class.
• All programs include lunch.

What do I do now?

To request further information or to request our public schedule please contact Management Consultancy International on +612 9249 3366