Delivery Method

• Classroom

Course Overview

The Certificate III in Retail Operations has been designed to develop the skills and knowledge of those employees wishing to enter a more specialised role. Those who are undertaking more specialised role would be responsible for advanced selling and / or merchandising.

Delivery

Distance learning

Location

All States and Territories of Australia.

Units

Certificate III in Retail Operations requires 9 units for the qualification (5 core units and 4 elective units). 

5 core units:

WRRS4B - (CORE) BUILD RELATIONSHIP WITH CUSTOMERS

• Establish rapport with customers
• Apply expert knowledge
• Provide post sales support
• Plan sales presentations
• Implement sales presentations
• Maintain and utilise customer database
• Deal with difficult customers

WRR07A - (CORE) PROFILE A RETAIL MARKET

• Review the image of the store
• Research market demands for the store
• Profile the store's customer
• Implement methods to attract customers to the store

WRRLP5B - (CORE) APPLY STORE SECURITY SYSTEMS & PROCEDURES

• Maintain store security systems
• Deal with potentially unsecured situations
• Detect and apprehend thieves
• Apply post apprehension procedures

WRR15A - (CORE) MAINTAIN AND ORDER STOCK

• Monitor receipt and dispatch of goods
• Maintain stock records 
• Coordinate stocktake/cyclical count 
• Identify stock losses
• Process orders
• Follow up orders 

WRRM6A - (CORE) CREATE A DISPLAY FOR SMALL BUSINESS

• Identify the requirements of the display 
• Develop display ideas 
• Develop and implement display plan 
• Maintain display

4 electives to choose from the following list:

WRR08A - (ELECTIVE) DEVELOP INNOVATIVE IDEAS AT WORK

• Interpret the need for innovation
• Generate ideas
• Collaborate with others
• Analyse and reflect on ideas
• Represent ideas
• Evaluate the idea

WRRCS4B - (ELECTIVE) COORDINATE INTERACTION WITH CUSTOMERS

• Implement customer service standards
• Implement store policy regarding customer complaints
• Communicate with management
• Lead customer service team

WRRM3B - (ELECTIVE) COORDINATE MERCHANDISE PRESENTATION

• Co-ordinate merchandise presentation and display
• Implement merchandise pricing

WRRSS20A - (ELECTIVE) RECOMMEND SPECIALISED PRODUCTS / SERVICES

• Research product range
• Recommend specialised products and services
• Advise on product warranties
• Quote on price and payment options
• Advise on and arrange product service and repair

WRRCA5B - (ELECTIVE) OPERATE RETAIL INFORMATION TECHNOLOGY SYSTEMS

• Establish contact with customers
• Process information
• Work in a team
• Maintain personal presentation
• Follow routine instructions
• Read and interpret retail documents
• Use numbers in the workplace