Byron Employment

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Delivery Method

  • Classroom
  • Price: $1950.00

Course Overview 

In this course, students gain knowledge and skills needed to troubleshoot basic Microsoft Windows XP problems faced while running Microsoft Windows XP Professional in an Active Directory network, or Windows XP Home edition in a workgroup environment.

Duration

3 Days

Delivery

Classroom

Locations

  • Public Schedule - Brisbane, Melbourne, Newcastle, Perth and Sydney
  • Group Bookings - all States and Territories across Australia

Prerequisites

  • This course requires working knowledge of TCP/IP.
  • Working knowledge of Microsoft Windows 2000 products
  • Working knowledge of Windows 2000
  • An understanding of Transmission Control Protocol/Internet Protocol (TCP/IP)
  • Experience using Office products such as Word or Excel.
  • A basic understanding of hardware components and their functions
  • Basic understanding of core operating system technologies including installation and configuration.
  • How to use command-line utilities to manage the operating system. 
  • A basic understanding of technologies that are available for establishing Internet connectivity

Outline

Lesson 1: Introduction to Supporting Users

  • The Desktop Support Technician
  • The Windows Desktop Operating Systems
  • Tools for Troubleshooting Windows Desktop Operating Systems


Lesson 2: Resolving Installation Issues

  • Preparing for Installation
  • Preparing the Hard Disk for Installation
  • How the Installation Process Works
  • Troubleshooting an Attended Installation
  • Troubleshooting an Upgrade
  • Troubleshooting an Unattended Installation
  • Troubleshooting the Boot Process


Lesson 3: Resolving Desktop Management Issues

  • Troubleshooting Logon
  • Troubleshooting User Configuration
  • Troubleshooting Multilingual Configuration
  • Troubleshooting Security and Local Policy Settings
  • Troubleshooting System Performance
  • Resolving Desktop Management Issues


Lesson 4: Resolving File and Folder Issues

  • Managing Files and Folders
  • Troubleshooting Access to Files and Folders
  • Troubleshooting Access to Shared Files and Folders
  • Troubleshooting Access to Offline Files


Lesson 5: Resolving Hardware Issues

  • Managing Drivers Troubleshooting Storage Devices
  • Troubleshooting Display Devices
  • Troubleshooting Import and Output (I/O) Devices
  • Troubleshooting Advanced Configuration and Power Interface (ACPI)


Lesson 6: Resolving Print Issues

  • Installing Local and Network Printers
  • Troubleshooting Printer Drivers
  • Troubleshooting Printers and Print Jobs
  • Auditing Printers


Lesson 7: Resolving Network Connectivity Issues

  • Applying the OSI Model
  • Managing Computer Addressing
  • Managing Name Resolution
  • Troubleshooting Remote Connection Issues
     

Lunch

Lunch is provided for students for the duration of the course

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